Web Survey Bibliography
This paper reports on the outcomes of two experimental trials of the use of on-line questionnaires to assess student satisfaction with courses at the London School of Economics and Political Science. In the first year, eighteen course modules were selected from three departments, surveying a total of 1,100 student places. Students on ten of the courses were invited to complete the 'experimental' on-line survey and the remainder were invited to complete the paper-based questionnaires which have been in use for several years. In the second year, the scale of the experiment was increased, to include forty-six courses across seven departments. Response rates were compared and possible barriers to completion of the on-line questionnaire were considered Whilst electronic monitoring indicated that 95 per cent (first trial) and 80 per cent (second trial) of those contacted for the on-line survey opened the introductory email, only 23 per cent (first trial) and 27 per cent (second trial) completed the on-line survey, compared with a 60 per cent response rate on the paper-based survey. The on-line response is also slightly lower than that achieved by postal surveys of LSE students (30-50 per cent response rates). Whilst some technical difficulties could have acted as a barrier, motivation appeared to be the main barrier. Initial results from the second trial, which included two reminder emails and some small incentives, show that it is possible to increase the response rate, but this may still be unacceptably low for staff whose promotion prospects may be affected by results. A third trial has been proposed, looking at ways in which the process as a whole could be amended, to overcome the problem of 'survey fatigue' that the current system faces.
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Web survey bibliography (4086)
- Using the Internet for surveys and health research; 2002; Eysenbach, G., Wyatt, J. C.
- Internet-Based Psychological Experimenting: Five Dos and Five Don'ts; 2002; Reips, U.-D.
- Self-administered questions by telephone: Evaluating interactive voice response; 2002; Tourangeau, R., Steiger, D. M.,
- The Kid's Experimental Psychology Lab: A Web Site for Internet Research with Children; 2002; Frick, A., Reips, U.-D.
- Assessing Internet Questionnaires: The online pretest lab; 2002; Graef, L.
- Understanding the Willingness to Participate in Online-Surveys - The case of E-mail questionnaires; 2002; Bosnjak, M., Batinic, B.
- Conducting Research Surveys via E-mail and the Web; 2002; Schonlau, M., Elliot, M. N., Fricker, R. D.
- From Mail to Web: Improving Response Rates and Data Collection Efficiencies; 2002; Crawford, S. D., McCabe, S. E., Couper, M. P., Boyd, C. J.
- A Comparison Between Mail and Web Surveys: Response Pattern, Respondent Profile, and Data Quality; 2002; Kwak, N., Radler, B. T.
- Have Telephone Surveys a Future in the 21-th century?; 2002; de Leeuw, E. D., Lepkowski, J. M., Kim, S.-W.
- Do it yourself, Web-style; 2002; Glowa, T.
- Using phone methods in a digital age; 2002; Fitzgerald, A.
- Designing a Strategy for Reducing "No Opinion" Responses in Web-Based Surveys; 2002; de Rouvray, C., Couper, M. P.
- Effect of trust on customer acceptance of Internet banking; 2002; Suh, B., Han, I.
- Establishing data validity in conjoint: Experiences with Internet-based ‘mega-studies’; 2002; Moskowitz, H., Moskowitz, J., Beckley, J., Mascuch, T., Adams, Ju., Sendros, A., Keeling, C.
- Work-life balance among Croatian employees: role time commitment, work-home interference and well-being...; 2002; Sverko, B. B., Araasic, L., Galesic, M.
- Data collection through web-based technology; 2002; Swartz, R. W., Hancock, C.
- Online Data Collection; 2002; Topp, N. W., Pawloski, B.
- Electronic data collection in Statistic Norway; 2002; Sæbø, H. V., Gloersen, R., Sve, D.
- Citizen Perceptions of Community Policing: Comparing Internet and Mail Survey Responses; 2002; Ballard, C., Prine, R.
- An evaluation of the effect of response formats on data quality in Web surveys; 2002; Heerwegh, D., Loosveldt, G.
- Testing Web Questionnaires; 2002; Crawford, S. D., Baker, R. P.
- Web Surveys: The Effect of Controlling Survey Access using PIN Numbers; 2002; Heerwegh, D., Loosveldt, G.
- (Non)Response bei Web-Befragungen; 2002; Bosnjak, M.
- A Nonresponse Analysis of a Mail-Web Mode Comparison; 2002; Boyd, C. J., Crawford, S. D., McCabe, S. E., Couper, M. P.
- Usability Testing of Web Data Collection Instruments; 2002; Thalji, L., Antunes, M. J., Wiebe, E. F.
- Mode Effect in Web Surveys; 2002; Vehovar, V., Lozar Manfreda, K.
- Nonresponse in Web Surveys; 2002; Vehovar, V., Lozar Manfreda, K., , Batagelj, Z.
- Generalizability Issues in Internet-Based Survey Research: Implications for the Internet Addiction Controversy...; 2002; Bremer, J.
- Collective action in the age of the Internet: Mass communication and online mobilization; 2002; Brunsting, S., Postmes, T.
- Cognitive processes in Web Surveys; 2002; Fuchs, M.
- Computer-assisted Self-interviewing over the Web: Criteria for Evaluating Survey Software with Reference...; 2001; Flatley, J.
- Creating a Web research guide: Collaboration between liaisons, faculty and students; 2001; Sugarman, T. S., Demetracopoulos, C.
- Questionnaire Pretesting Methods: Do Different Techniques and Different Organizations Produce Similar...; 2001; Rothgeb, J. M., Willis, G. B., Forsyth, B. H.
- Practical methods for sampling rare and mobile populations; 2001; Kalton, G.
- Recommended Standard Final Outcome Categories and Standard Definitions of Response Rate for Social Surveys...; 2001; Lynn, P., Beerten, R., Laiho, J., Martin, J.
- Visual Analog Scales: Do they have a role in the measurement of preferences for health states?; 2001; Torrance, G. W., Feeny, D., Furlong, W.
- Trends in household survey nonresponse: A longitudinal and international comparison; 2001; de Leeuw, E. D., de Heer, W.
- The construction of attitudes; 2001; Schwarz, N., Bohnerd, G.
- Subscale distance and item clustering effects in self-administered surveys: A new metric; 2001; Bradlow, E. T., Fitzsimons, G. J.
- On the use of college students in social science research: Insights from a second‐order meta...; 2001; Peterson, R. A.
- Introduction to behavioral research on the internet; 2001; Birnbaum, M. H.
- Experiments on column width spacing in the University of Michigan Student Life Survey; 2001; Boyd, C. J., McCabe, S. E., Couper, M. P., Crawford, S. D.
- Building an alternative response process model for business surveys; 2001; Willimack, D. K., Nichols, E. M.
- Ethische Dimensionen der Online-Forschung; 2001; Dzeyk, W.
- Panel Bias from Attrition and Conditioning: A Case Study of the Knowledge Networks Panel; 2001; Clinton, J. D.
- Web experiment on colour harmony principles applied to computer user interface design; 2001; Laugwitz, B.
- Knowledge acquisition, navigation and eye movements from text and hypertext; 2001; Naumann, A., Waniek, J., Krems, J. F.
- Score Reliability in Web or Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type...; 2001; Cook, C., Heath, F., Thompson, R. L., Thompson, B.
- On-line student feedback: A pilot study ; 2001; Galbraith, L. B., Gee, P., Jennings, F., Riley, R.